A fallback automated system for answering 999 calls also failed during an outage of the emergency call service during the summer.
A major incident report into the Emergency Call Answering Service (ECAS) failure estimated that it was likely around 120 actual emergency calls had been missed even though more than 200 were logged during the outage.
The higher-than-usual volume of 216 calls during the seventy-two-minute failure was attributed to multiple “test calls” as well as calls from emergency services and other state agencies.
The report also said it seemed likely that some callers would have tried to contact 999 via “multiple means” using different mobiles and landlines.
A dispiriting day for transparency yesterday with the publication of the Court of Appeal decision in one of our cases.
It involved Raheenleagh Power DAC [designated activity company] a joint venture originally set up by Coillte and ESB Wind, a subsidiary of the ESB.
In a previous High Court judgment, Raheenleagh Power had been deemed a public authority for the purposes of requests made under the AIE [Access to Information on the Environment] Regulations.
However, the Court of Appeal has now overturned that decision saying Raheenleagh Power is not a public authority and therefore, requests for information cannot be made to it.
The decision has widespread implications for public authorities and public bodies that set up subsidiaries or designated activity companies, or other similar spin-offs to carry out their business.
This is already a common practice, especially within the commercial semi-state sector and also among local authorities.
Yesterday’s decision appears to put all such subsidiaries beyond the reach of the AIE Regulations, and seems certain to encourage public bodies to set up such vehicles to avoid transparency over their activities.
Particularly problematic for us is the idea that such a company – originally a joint venture between two public bodies – could be considered “autonomous” and totally separate.
This seems difficult to reconcile when all of its directors (at least at first) were staff members of ESB and Coillte.
The court did find that Raheenleagh met part of the test of whether it was a public authority because it had been given powers to compulsorily purchase land.
However, the court said it wasn’t a public authority in that it had not been entrusted with a service of public interest.
The judgment said: “The generation of electricity is no longer the provision of a service in the public interest.”
The OPW have had to install around 100 metres of new crash deck on Skellig Michael to protect visitors amid “significant concern” over repeated rock falls on the island.
The UNESCO world heritage site – which has become increasingly popular with tourists since featuring in Star Wars – had to be shut temporarily in June after a rock measuring half a metre by half a metre tumbled onto a walkway.
Reports from the OPW warned that rockfalls would continue to be an “ongoing problem” and that it would never be possible to remove all risks from falling debris on the island, but only mitigate them.
An inspection report completed in the summer said: “This fact is obviously significant in health and safety terms with the requirement that the mitigation to deal with it must be as comprehensive as possible and should be put in place immediately as required.”
The HSE reported more than 2,000 data breaches last year including almost 1,050 where Covid-19 vaccination certificates were sent to the wrong person.
Other incidents notified by the health services including the discovery of patient lists outside a public premises in Donegal and on the grounds of a hospital in Galway.
In June, a breach was reported where a third party had accessed data related to Covid-19 testing in “an unauthorised manner”.
There were also dozens of cases where appointment letters were sent to the wrong person or to the wrong address or email account, according to records released under FOI.
Missing files were also reported on numerous occasions as was one case where a car was broken into and an “appointment book disturbed”.
In Galway, old patient medical charts were accessed by a third party who had entered a derelict property in the county.
Another case involving a disability service in Co Clare saw the personal information of a service user shared with their ex-partner.
In Limerick, a patient chart was located by a member of the public in June while in one breach, the incorrect results of interview ratings in a job competition were disclosed to third parties.
There were also deliberate breaches reported including one in the west of the country where an employee “intentionally accessed [the] medical records of [a] colleague”.
A garda insisted that the doors of a DART train stranded on the day of the Bray Air Show be opened with passengers inside already “distressed”.
A timeline of the events – which brought chaos to transport services in late July – explained how it took just six and a half minutes before the first passenger forced the doors of a train open after it came to a stop in sweltering conditions.
It explained how after one train came to a stop on the train line, both the gardaí and coast guard had requested the doors be opened so passengers could be evacuated.
Seven minutes later, the driver reported that a garda sergeant at the scene now “insists that doors should be opened” to let passengers disembark.
Another entry in the timeline said many on board were being evacuated through a local golf course; however, a “large group of trespassers” were moving north along the train line towards Shankill in South Dublin.
Irish Rail received around sixty formal complaints in the aftermath of the disruption with one passenger saying they were stuck on a train that was “rammed and hot”.
“The driver seems oblivious of the dangers of what is happening,” they said, “please tell him urgently, then call me. We need to move or get off the train.”
Another wrote: “Why’s the DART to Bray stopped? My daughter is in it with her two-year-old … it’s a bloody sauna, so dangerous. People just forced the doors open and everyone getting out onto the tracks. What’s going on? Sort it out!”
Gardaí have lost nearly 134,000 days of duty over the past two years after officers suffered injuries while on duty and were forced off sick.
That included more than 33,000 days of illness where a garda suffered a malicious injury while at work and 266 days of sick leave for officers maliciously attacked off-duty.
In total, An Garda Síochána reported more than 204,000 days of illness last year with around 35% of that due to injuries suffered by members.
There was a total of 71,761 days of sick leave attributed to occupational injury last year including 41,281 days where an accidental injury was suffered.
A further 5,747 illness days were caused by road traffic accidents with just over 17,500 days resulting from malicious injuries, either on or off duty.
There were also 455 sick days marked as a work-related musculoskeletal injury, and 6,098 attributed to an occupational injury from duty.
Separately, prison officers have had to take more than 17,000 days of sick leave over the past two years due to mental health issues including stress, anxiety, post-traumatic stress disorder (PTSD) and panic attacks.
The Irish Prison Service said that last year 257 officers had been off work for a combined 5,769 days due to psychiatric or psychological issues.
That worked out at an average of 22 days per illness for the officers as some staff struggled with the stress of their volatile and sometimes dangerous working environment.
The toll of stress on prison officers was even higher in 2020, according to data released under FOI, when 11,492 days were taken due to mental health issues.
That worked out at an average of nearly forty-four sick days each for the 262 officers who had to take time off because of stress, anxiety, or a related illness.
Prisoners made more than 900 formal complaints last year including over eighty relating to assault, ill-treatment, racial discrimination, or intimidation.
The Irish Prison Service said they had received 84 Category A complaints last year, which deal with the most serious of allegations.
More than a third of those – or thirty individual complaints – related to a single prison, Cloverhill Remand Prison in West Dublin
There were a further 17 Category A complaints at the Midlands Prison in Co Laois, and nine from the high-security jail at Portlaoise.
Irish embassy credit cards were used to pay congestion charge fines in London, for the purchase of GB£2,100 worth of handmade chocolates, to pay an Airbnb bill for a Paris apartment of €3,800, and for tens of thousands of euros in hotel costs.
Copies of card statements from some of Ireland’s most high-profile embassies detail how congestion charge penalties of GB£80 were paid on two separate occasions at the Embassy in London.
The U.K. Embassy also paid out more than £2,100 on handmade chocolate from the Kerry-based artisan producer Dingle Chocolates, with a further £827 spent with the same supplier on a later date.
A website to give TDs easier online access to what is going on in Leinster House ended up costing more than €1.88 million.
The digital parliament project had originally been budgeted at €1.78 million when it was given formal approval in the summer of 2020.
A business case for the project said it would make life easier for TDs to keep track of Dáil business, allow for publication in real-time, and for the sharing of content on social media.
A detailed log of expenditure on the project reveals that costs in progressing it in 2018 and 2019 came to a total of just over €160,000.
A further €882,000 was spent on the digital parliament initiative in 2020 with bills for last year coming in at a combined €840,000.
The Oireachtas said the total cost of the project – including an estimated €1.77 million in costs for external providers – had been €1.88 million.
The business case for the initiative said order papers for Dáil business had previously been published in hard copy and as a “static PDF”.
This made it difficult for people to search for content with the new project intended to provide a new electronic “one-stop shop” for TDs.
The business case said: “Members will be provided with a dynamic schedule for the first time: business will be published in real time and members can check in and out when they choose.
“The system will make business flexible and useful to members, empowering them and removing barriers to access.”
Dublin Airport Authority were prepared to pay “whatever is required” as the Defence Forces said they were being asked to cross a “Rubicon of sorts” in helping with the security delays that have dogged the airport.
The military were put on standby early last month to step in to ease lengthy queues at Dublin Airport and avoid further “reputational damage” from weeks of queuing chaos.
In correspondence with their parent department, the Defence Forces said they would need as much “lead in time as possible” to get prepared for airport duties.
An email from Major General Anthony McKenna on June 23 said: “I think that this point is required to be made forcefully before we find ourselves committed and deployed underprepared in an uncertain task.”